Shipping policy
SHIPPING POLICY - TripleLuxe Solutions
Last updated: March 9, 2026
At TripleLuxe Solutions, we're committed to delivering your premium fashion pieces safely and efficiently.
Processing Time
All orders are processed within 1-3 business days (Monday-Friday, excluding public holidays in South Africa). You will receive an email confirmation with tracking information once your order has been dispatched.
Please note: Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates & Delivery Times
SOUTH AFRICA 🇿🇦
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | R99 |
| Express Shipping | 3-4 business days | R199 |
| FREE Shipping | 5-7 business days | FREE on orders over R1,500 |
Delivery areas: We deliver nationwide to all major cities and towns including Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, and surrounding areas.
INTERNATIONAL SHIPPING 🌍
| Region | Delivery Time | Cost |
|---|---|---|
| Standard International |
3-5 business days |
Calculated at checkout |
| FREE International Shipping | 3-5 business days | FREE on orders over R3,000 |
We ship to: United States, Canada, United Kingdom, Europe, Australia, and select international destinations.
Order Tracking
Once your order ships, you will receive:
- Email notification with tracking number
- Tracking link to monitor your delivery
- Estimated delivery date
You can also track your order by:
- Logging into your account at tripleluxesolutions.com
- Visiting the "Order History" section
- Clicking on your order number
Shipping Carriers
We partner with trusted courier services:
- South Africa: PostNet, The Courier Guy, Aramex, or South African Post Office
- International: DHL, FedEx, or local postal services
Delivery Issues
Missing or Lost Packages:
- If your tracking shows "delivered" but you haven't received your package, please check with neighbors or building management
- Contact us within 48 hours at info@tripleluxesolutions.com
- We will investigate with the courier and resolve the issue
Delayed Deliveries:
- Delays may occur due to weather, customs (international), or courier issues
- If your order is delayed beyond the estimated delivery time, contact us at info@tripleluxesolutions.com
Incorrect Address:
- Please ensure your shipping address is correct before completing your order
- We cannot be held responsible for orders shipped to incorrect addresses provided by the customer
- Address changes after dispatch may incur additional fees
International Orders - Customs & Duties
Important: International customers are responsible for:
- Import duties and taxes charged by your country
- Customs clearance fees (if applicable)
- Any additional charges imposed by customs authorities
Note: These charges are NOT included in your order total and are determined by your local customs office. TripleLuxe Solutions has no control over these charges.
Undeliverable Packages
If a package is returned to us as undeliverable due to:
- Incorrect address provided
- Multiple failed delivery attempts
- Refusal to pay customs fees (international)
We will contact you to arrange reshipment. Additional shipping fees may apply.
COVID-19 & Shipping Updates
While most shipping services have returned to normal, occasional delays may still occur. We appreciate your patience and will keep you updated on any significant delays.
Contact Us
Questions about shipping?
- Email: info@tripleluxesolutions.com
- Response time: Within 24-48 business hours
All prices include VAT.